Last updated: December 2025

At Clarity by Josh, we value transparency and respect for your time. This policy explains how refunds and cancellations are handled.

Appointments & Services
Because our services involve reserved time and personalized preparation, the following policies apply:

Cancellations

• Cancellations must be made at least 24 hours before the scheduled appointment time.

• Cancellations made with proper notice may be rescheduled once at no additional cost.

Late Cancellations & No-Shows

• Cancellations made less than 24 hours in advance

• Missed appointments without notice

These are non-refundable.

Refunds

• Completed services are non-refundable

• Digital services, sessions, or consultations are not eligible for refunds once delivered

• Refunds are not provided for dissatisfaction based on personal interpretation or outcomes

If a technical issue on our end prevents service delivery, a reschedule or refund may be issued at our discretion.

Processing Time
Approved refunds, if applicable, are processed back to the original payment method and may take 5–10 business days depending on your payment provider.

Contact for Policy Questions
If you have questions about this policy, contact:
Email:  clarirybyjosh@gmail.com

Digital Products & Personalized Services
Digital products and personalized services are non-refundable once delivery or service preparation has begun, as these offerings involve customized or time-based work.

To request support, customers must contact claritybyjosh@gmail.com with their order number and details.